Help with Neptune apex Jr again!

[windcoast reefs]

Didn't hear back, Im gonna try calling tomorrow.

[Aquattro]

Originally Posted by windcoast reefs

Didn't hear back, Im gonna try calling tomorrow.

Maybe you're doing it wrong?

[windcoast reefs]

Originally Posted by Aquattro

Maybe you're doing it wrong?

They got back to me saying they will call tomorrow at 10. If this eventually is fixed up I think I'll be selling it, to much hassle for a unit that turns my heater on and off.

[windcoast reefs]

Okay so after a few hours on the phone we determined that something is really wrong with it. It's stuck in bootloader mode and won't update the Web page, sometime dhcp is on, then it switches off, sometimes it flashes green, other times its solid orange, but one thing that we determined is that we never we cannot get past the firmware update.. Tried pretty much everything under the sun and haven't got anywhere.

They have been really helpful and are gonna get me to send it in and try and fix it on there end.

[windcoast reefs]

Well it looks like im stuck with a paperweight with a few blinking lights.

After starting the repair process I noticed that I was going to be paying for shipping and customs which would be close to $100, plus a repair which has no quote until I ship it to them.

Really disappointed in this product, Ive had so many issues since I bought it, and its just over a year old.