Zoas melting

[Nano]

A big thanks to the customer support at Kent Marine today, After sending them an email in regards to my copper levels after adding the carbon, as well as pre and post-carbon pictures and receipts, I am being sent a nice "little" care package (Right Grizz ) so this is an awesome turn of events! I never expected any compensation, except for a refund of the carbon, but I am more then happy with the results!

Although I currently wouldnt recommend the use of their carbon, I would Highly recommend them for their outstanding service!

[fishmanty]

Originally Posted by Nano

A big thanks to the customer support at Kent Marine today, After sending them an email in regards to my copper levels after adding the carbon, as well as pre and post-carbon pictures and receipts, I am being sent a nice "little" care package (Right Grizz ) so this is an awesome turn of events! I never expected any compensation, except for a refund of the carbon, but I am more then happy with the results!

Although I currently wouldnt recommend the use of their carbon, I would Highly recommend them for their outstanding service!

Care to share what the care package contained for us curious folk?

[Nano]

The are sending me a few little goodies, like a digital thermometer and timer, and a t5 light(not sure what brand). Like I said I wasn't asking for or expecting anything more then my refund, but since they have had so many carbon recalls they are treating carbon recalls with "priority" according to her, as the carbon does a lot of short and long term damage.