disappointed in stealth heater

[christyf5]

Originally Posted by lee9

This was the response I received from United Pet Group when I inquired.

"With a receipt, it is always easier and quicker to use the local store's
return policy. If they are unable to take care of you, then you may send
the unit to us. This will take a bit more time however. To take
advantage of the warranty, please mail in the unit and a brief
description of the problem. Our address is UPG, at 3001 Commerce Dr.,
Blacksburg, VA 24060. Attention warranty claims. Once received, a refund
or a replacement of same wattage will be sent. Please include your,
name, address, and phone number. We apologize for any inconvenience this
may cause you. If you have any questions, please let us know or call
1-800-338-4896.

Sincerely,
United Pet Group"

I just recently sent mine back directly to UPG because I got it used and didn't have a receipt. It cost me about $8.00 to send back via mail and they sent me a cheque for $38.00.

Wow sweet! THanks for the info!!

[fishytime]

Laurie has had two stealths go on her in the last year....last week was the most recent incident.....it popped the breaker and her system was down for probably 10 hours before she noticed...she didnt loose anything but it sure had her stressed while she tried to figure out was tripped the breaker...

[christyf5]

Originally Posted by fishytime

Laurie has had two stealths go on her in the last year....last week was the most recent incident.....it popped the breaker and her system was down for probably 10 hours before she noticed...she didnt loose anything but it sure had her stressed while she tried to figure out was tripped the breaker...

Holey crap, yeah I'd be stressed too!

[fishoholic]

Originally Posted by christyf5

Holey crap, yeah I'd be stressed too!

Ya that sucked, should of guessed it was the dumb stealth since the last time I had issues it was a stealth heater causing them. My frogfish tank was at 70 and my main tanks were 74. Frog and fowlr had no flow cause I didn't realize the power was out and the back up battery was drained that had the powerheads running to those tanks. Not a fun day amazing everything survived.