Online shoppers beware...

[Nano]

Originally Posted by zoaElite

In her very first email she politely informs you she can recalculate the shipping cost. That recalculated cost was $16.34, 50% off your initial shipping cost would put you at $13.64.

If you don't want to pay $2.70 out of principle reject the offer. You clearly thought you were getting a good deal though. IMO you have no warrant to drag this company through the mud.



Private messages are just that by the way, private.

+1 and if I remember correctly there is a rule here about these types of posts.

[sphelps]

First off consider when you order from places like Quebec you may very well be dealing with a language barrier so don't expect exception 2 way communication. Second in terms of customer service what did you expect, she seemed completely 100% polite and judging by the dates and times posted with the emails extremely quick at replying, many places take 24 hours.

I might not be understanding correctly but if this complaint actually comes down to less than $3 extra for shipping then I just don't get it. I'm thinking some of us shouldn't order stuff online....

[coppertop]

I did say the price on items was good..and I wouldve been comfortable paying FULL shipping charges...but if a company advertises HALF OFF SHIPPING ON ALL LIGHTING...I EXPECT THEM TO HONOR IT ON A LIGHTING PURCHASE...within reason of course.

The end shipping charge of $16 was reasonable...BUT it took 4 emails for me to get it. These emails were polite..on both sides I think...but this is not what I consider GOOD CUSTOMER SERVICE. I am posting a buyer beware. I am not slandering. What occured is fact.

If you think this is good service...shop til you drop.

[sphelps]

If you just replied "yes" to the first email it would have ended there. It certainly didn't need to take 4 emails.

[coppertop]

MODS..pls lock this down. Ive had enough internet arguing for one day

[sphelps]

lol, fairly obvious now who's hard to deal with.

[coppertop]

Originally Posted by sphelps

lol, fairly obvious now who's hard to deal with.

I hope your kidding

[Nano]

Careful man. Don't get off to a bad start here. Just take it easy everyone. Yeah they screwed up on the shipping. I get it. But the others are right, copy and pasting emails and these kinds of threads, are not looked upon kindly here. take it from me.