Finding Garbage in Royal Nature Salt

[RedCoralEdmonton]

lol that is too funny, maybe you need to roll the bucket to evenly disperse the added benefits bahaha....

Steve

[Snappy]

Sorry to hear that Wes, as with anything from Coral Master you have a money back guarantee so I will gladly take the salt back & refund your money. This is the first I've heard of any foreign objects being found in the salt but things can happen. I've had "one off" issues with many things over the years but recognize it for what it is and don't let it taint my opinion of the manufacturer or the retailer unless they refuse my claim. I am still confident that the actual salt in the bucket will kick a$$ on anything else out there because I know it is a great product and use it personally as do several other reefers I respect. I would suggest in the future that if you have an issue you may want to let me or whoever the selling retailer is know about the problem so we can fix the issue instead of just airing "dirty laundry" in public trying to stir the pot. Anyway as mentioned if you want to return the salt (please do) I will be happy to refund your money in full. Again I apologize for the inconvenience but if I don't know there is an issue it's tough for me to fix it.

[Snappy]

Originally Posted by Twinn

People like this **** me off. Brand new account and only one post. Guessing you own a store that does not sell Royal Nature. Jintaow

Agree 100%

[tparsons]

Thanks for the support Gregg!

As the North American Distributor for Royal Nature Salt I can stand behind the salt 100%. We use this salt in our facilities and most of the stores who sell this salt across Canada have switched over to using it for their coral systems as well.

I apologize for the inconvenience and problems.

I am sending this link to the manufacturer - Ron Harel - for his follow-up and quality control.

Please bring your salt back into Greg and he will replace your salt for another bucket or give you a refund, no hassels. I would prefer that you give the salt another chance, as I am as certain as Greg is that this is not a regular issue and that you will be VERY happy with the salt once you have a new bucket.

Please be sure that any products purchased through our supply chain have full customer support and we will never leave you stranded.

[fishoholic]

One other person on reef central found the same as you Wes, 4th post down http://www.reefcentral.com/forums/sh....php?t=1947927 overall people said they like the salt but.....

It's good that the company is willing to replace it, but I don't know if I would trust salt that people have found bits of plastic in. Very well might just be the odd bucket but I would not want to be the one who wound up with it.

[Aquattro]

Originally Posted by Twinn

People like this **** me off. Brand new account and only one post. Guessing you own a store that does not sell Royal Nature. Jintaow

The regular account holder at this IP address has received a PM about this...

[BlueTang<3]

Wow I did not expect this, I posted to see peoples reactions as i am almost out of salt and was going to order a large quantity of this. Just wanted to see if i had a bad batch or this was a happening occurrence. I got your message Greg and appreciate your customer service i am not too worried its not like there is garbage in the salt.

[fishytime]

Originally Posted by BlueTang<3

Wow I did not expect this, I posted to see peoples reactions as i am almost out of salt and was going to order a large quantity of this. Just wanted to see if i had a bad batch or this was a happening occurrence. I got your message Greg and appreciate your customer service i am not too worried its not like there is garbage in the salt.

well if its a bad batch then it was one hell of a big batch......been hearing reports of stuff in the salt for at least a few months

[Snappy]

Originally Posted by BlueTang<3

Wow I did not expect this, I posted to see peoples reactions as i am almost out of salt and was going to order a large quantity of this. Just wanted to see if i had a bad batch or this was a happening occurrence. I got your message Greg and appreciate your customer service i am not too worried its not like there is garbage in the salt.

Wes am I to assume then that other than the plastic bits, you found the salt itself to be of premium quality since you were wanting a large quantity after using it?

[cwatkins]

Originally Posted by Aquattro

The regular account holder at this IP address has received a PM about this...

Perfect. Keep the trolls in the forest where they belong