Fragalot!

[Borderjumper]

I did an oceans direct order a few weeks ago. The frags were nice sized, but they shipped them without heat packs. The weather that day in the origin city was really cold.. Minus something. Pretty much everything rotted, and the few that do look like they will live lost over half of their polyps.

Three or four of the frags were out of stock and were not shipped, the only way I knew this was a notice from Paypal refunding me some money. OD never bothered to tell me these were not in stock and I still don't know which ones I got and which ones I didn't, as none of the bags were labeled, and the paypal refund just said "four frags out of stock".

I sent them an email voicing my displeasure, and much to my surprise my total charge was refunded.. INCLUDING SHIPPING!:

IMO they made an honest mistake and didn't put heat packs in, and gave me no arguments about a refund.. Cash refund at that.. Not just a credit for future order. that's really Right On!

[The Grizz]

That is true customer service for sure.

[lockrookie]

Originally Posted by Chipie

When's the last time you ordered from Ocean's direct? It seems the web site isn't updated

yes email first. i got great specimins of what i wanted but they did substitute one thing to my favour..... just got the shipment friday thanks to a friend whom urged me to go in with him

i dont want to cause anything by talking about a non sponsor i did urge them to contact canreef and saskreef.. for a buisness boost see what happens. if you have questions pm me

[Aquattro]

Thread is traveling a bit off topic again...

[The Grizz]

Sorry Brad, we will try to get it back on track

[jorjef]

What time is it in Newfoundland... Geez we have to be getting close!!!

[nlreefguy]

Originally Posted by jorjef

What time is it in Newfoundland... Geez we have to be getting close!!!

Haha, this is hilarious! It's like Christmas for little kids or something

Well, I was just talking to my buddy who received the order today. He has everything in his tank right now and said they are looking very healthy and colorful. I haven't seen them yet, so I can't verify how they look compared to the ads. I'll update again when I see them. He said they were well packed and still warm when he received them and seemed quite happy. It was also a storm day here so that's unusual in itself.

However......

There were only 28 frags present and we ordered 38! Also, if you remember, this was supposed to be shipped to us last week and we were told that "extras would be thrown in" to make up for the late shipping. I'm not sure what's going on - I'll have to email him to get the skinny.

On the other hand, do you think it's good etiquette for me to post about this on a public forum before even communicating with him? I just realized that may not be cool.... what do you guys think?