Fragalot!

[The Grizz]

Originally Posted by Chipie

When's the last time you ordered from Ocean's direct? It seems the web site isn't updated

The best thing to do with them is to e-mail them to see if they have what you want in stock. I have had some recent communication with them and they are fast to reply.

[Borderjumper]

I did an oceans direct order a few weeks ago. The frags were nice sized, but they shipped them without heat packs. The weather that day in the origin city was really cold.. Minus something. Pretty much everything rotted, and the few that do look like they will live lost over half of their polyps.

Three or four of the frags were out of stock and were not shipped, the only way I knew this was a notice from Paypal refunding me some money. OD never bothered to tell me these were not in stock and I still don't know which ones I got and which ones I didn't, as none of the bags were labeled, and the paypal refund just said "four frags out of stock".

I sent them an email voicing my displeasure, and much to my surprise my total charge was refunded.. INCLUDING SHIPPING!:

IMO they made an honest mistake and didn't put heat packs in, and gave me no arguments about a refund.. Cash refund at that.. Not just a credit for future order. that's really Right On!

[The Grizz]

That is true customer service for sure.

[lockrookie]

Originally Posted by Chipie

When's the last time you ordered from Ocean's direct? It seems the web site isn't updated

yes email first. i got great specimins of what i wanted but they did substitute one thing to my favour..... just got the shipment friday thanks to a friend whom urged me to go in with him

i dont want to cause anything by talking about a non sponsor i did urge them to contact canreef and saskreef.. for a buisness boost see what happens. if you have questions pm me

[Aquattro]

Thread is traveling a bit off topic again...

[The Grizz]

Sorry Brad, we will try to get it back on track

[jorjef]

What time is it in Newfoundland... Geez we have to be getting close!!!