Not getting e-mail notification of new posts

[The Grizz]

It has been hit and miss for me but not getting them all.

[kien]

Total hit and miss for me too. I get some email notifications (PMs & new posts) but not all of them it seems

[hillegom]

I get none at all.
I emailed the people at shaw, with the email address titus sent me. Shaw wrote back and told me to let suspected spam through. Which I did and still nothing from canreef.
So..... I am switching to telus in 2 weeks.
......you shaw I have had it. I have been with them for 30yrs. They bought out rogers.
Yet they will not give you a deal unless you are a new subscriber.

[Jason McK]

I'm not on Shaw. I'm on Delta Cable

[Parker]

I'm on Shaw also, I no longer get e-mails either.

[cwatkins]

I sent an email to abuse and internet help at Shaw with a link to this thread. Hopefully they get around to un-blocking Canreef. I would love to get my email notifications back!

[cwatkins]

I got a reply from a very helpful individual at Shaw (I hope they don't mind me posting the response). I'm going to try doing what they suggest with the junk-mail setting in webmail.shaw.ca.

Thank-you for your e-mail, we have checked and the IP address 96.31.86.198 is not currently on any of our block/black lists. The IP address 96.31.86.200 is also not in our blacklists which is what an nslookup for ns1.canreef.com returns as an IP address. Additionally, IP address 96.31.86.198 is not listed on any DNSBLs.

Without knowing if canreef.com is getting a bounceback reply and how the other Shaw user accounts are set up it is difficult to determine where the issue lays. By default Shaw e-mail accounts are set to delete suspected junk e-mail. If the messages for some reason are being tagged as suspected junk mail by default they will be deleted. Changing the junk mail options in your account settings from delete to hold or tag would show if the e-mail messages are being tagged as spam. Unfortunately, it very rarely happens that the account doesn’t switch properly on the back end and junk messages end up being deleted instead of tagged although to the user the settings appear correct.

We would advise users having difficulty receiving these messages contact their local technical support team so that the junk mail filter behaviour can be examined. Additionally, if there is a sysamdin/mail admin for canreef.com they could contact our technical support for further assistance. I have included a link below for the mail admins of canreef.com to submit an escalation to our mail admins regarding the delivery issues.

[link redacted]

Should you have any further questions or concerns please do not hesitate to ask.

[belzebuth]

I am no longer getting the notification. I have TELUS ADSL.

[mark]

I'm on Shaw (cable modem) in Edmonton and I'm receiving notices for subscribed threads from "Canreef Aquatics Bulletin Board [support@canreef.com]" to my Shaw webmail account (XXX@shaw.ca).
How this is happening is I get them at work (I forward all my Shaw mail to my work account). I'm not seeing them though in my Shaw account in-box.

No sure if this gives any assistance to how the spam filtering/blocking occurs at Shaw.

[cwatkins]

Originally Posted by mark

I'm on Shaw (cable modem) in Edmonton and I'm receiving notices for subscribed threads from "Canreef Aquatics Bulletin Board [support@canreef.com]" to my Shaw webmail account (XXX@shaw.ca).
How this is happening is I get them at work (I forward all my Shaw mail to my work account). I'm not seeing them though in my Shaw account in-box.

No sure if this gives any assistance to how the spam filtering/blocking occurs at Shaw.

This makes me think that it's the junk mail filtering that you setup inside of shaw webmail then...

I might test your method.

Thanks.