what would you do ?

[MitchM]

As an employer myself, I find this situation bizarre.
What would compel an employee to chase down a customer in order to get them to pay more money?
I cannot legally make an employee reimburse me for losses, so why do this?
Is it an employee behind the till, or could it be an owner?
An employee would have to suffer huge embarrassment and a reprisal from the boss for making the store look bad.
Is there a store policy to do this? If so, a call to a head office or a request to speak to a manager/owner would be in order.
If this is a small business, this shop is going to get a bad reputation which will hurt business.
If this a part of a large franchise, the whole point of a franchise system is to have systems in place in order to make the franchise owner successful. Perhaps the head office is not aware of this practice.
It doesn't matter who the store is - this is bad business.
Very strange.

Mitch

[Wingin It]

I go to this store often to check out their selection and their prices. One particular fish was $60 for a couple weeks, they changed his tank and then all of a sudden he was $29. No reason, just that the person who was looking up his price couldn't find it and just spouted out a price. If I paid for the fish and then they tried to get me to pay more, i'd be laughing in their faces. I know my rights...just let them try it.

[kevNnic]

I have been fortunate with stores in edmonton in regards to reefing, everyone i have talked to know a fair amount of information, which is nice when you are starting out in the hobby with little to no knowledge. all in all im very satisfied with our LFS. A hobby such as this takes alot of learning in order to help out a customer like me who once didn't know jack.

keep up the good work guys, as for the topic its just bad business on the stores part. I know in my industry the customer is always right, even when they are dead wrong.