Quote:
Originally Posted by Canadian
Just wondering if you guys have had a chance to look into to this yet?
I double checked the variability in cost just to be sure and to give you guys the benefit of the doubt, and your shipping prices are around 75% higher on average for the exact same items to an address equidistant between you and "another" online retailer in BC.
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I checked the CP - API Module and it is calculating the shipping correctly based on an average box size of 30cm X 30cm X 30cm and calculated by the advertised or average weight of the item purchased. All items shipped include a $4.00 handling and packaging fee that is described on our shipping page. This fee is to cover such things as bubble wrap, boxes, tape, and labels. As time permits we will be adding other carriers to our shipping modules and will likely be able to be more competitive with shipping within our area, Canada Post is certainly not the cheapest shipping and likely the other vendors you are comparing us to are using various other carriers with commercial discounted rates.
I would assume you are happy with this explanation for shipping. If you are not satisfied with our shipping price then we would be happy to refund you the shipping fee and ship you your item collect.
O.C.
03-13-2010, 04:23 PM
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