New Hanna digital Phosphate Checker Group order!

[OceanicCorals-Ian-]

Originally Posted by Canadian

The reason I ask is if I enter the exact same products into my basket for "other" online retailers the shipping is $5-6 cheaper without fail. I realize they aren't located in the Fraser Valley but I can only assume that they must be getting some kind rate discount.

Not sure why that would be but we will look into it for you. We have a business account with CP but are not sure what discounts are being applied if any for us.

Thanks for the heads up!

[OceanicCorals-Ian-]

Okay! Last chance to order your Checkers. We need to get our order in so we will be shutting down the group order tonight March 9th at 11pm.

[OceanicCorals-Ian-]

closed!

[Canadian]

Originally Posted by OceanicCorals-Ian-

Not sure why that would be but we will look into it for you. We have a business account with CP but are not sure what discounts are being applied if any for us.

Thanks for the heads up!

Just wondering if you guys have had a chance to look into to this yet?

I double checked the variability in cost just to be sure and to give you guys the benefit of the doubt, and your shipping prices are around 75% higher on average for the exact same items to an address equidistant between you and "another" online retailer in BC.

[OceanicCorals-Ian-]

Originally Posted by Canadian

Just wondering if you guys have had a chance to look into to this yet?

I double checked the variability in cost just to be sure and to give you guys the benefit of the doubt, and your shipping prices are around 75% higher on average for the exact same items to an address equidistant between you and "another" online retailer in BC.

I checked the CP - API Module and it is calculating the shipping correctly based on an average box size of 30cm X 30cm X 30cm and calculated by the advertised or average weight of the item purchased. All items shipped include a $4.00 handling and packaging fee that is described on our shipping page. This fee is to cover such things as bubble wrap, boxes, tape, and labels. As time permits we will be adding other carriers to our shipping modules and will likely be able to be more competitive with shipping within our area, Canada Post is certainly not the cheapest shipping and likely the other vendors you are comparing us to are using various other carriers with commercial discounted rates.

I would assume you are happy with this explanation for shipping. If you are not satisfied with our shipping price then we would be happy to refund you the shipping fee and ship you your item collect.

O.C.

[Jason McK]

Any Idea when these will be in.

thanks
J

[OceanicCorals-Ian-]

Originally Posted by Jason McK

Any Idea when these will be in.

thanks
J

We are going on three weeks since I placed the order so we should see them in the next week or two at the most. I will check in with Hanna Canada again tomorrow.

[Canadian]

Any updates?

[OceanicCorals-Ian-]

Actually yes!!

__________________________________________________ __________


Here is the email I received from Hanna Canada today!

Regarding shipping, I have great news! We received a whole lot of the testers yesterday and they are almost finished being QC'ed. We can therefore ship your complete order Monday (April 19th). Paula will call you when the order is ready to leave to confirm shipping information and to get your payment details.

Hope this will make you "breathe" a little easier!!!

Cheers,

France

France Gauvreau

General Manager

Hanna Instruments Canada Inc.

www.hannacan.com

(800) 842-6629

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