Seahorse Galore **ARRIVED**

[BlueWorldAquatic]

I have been informed by the supplier.

Here is an unprecedented guarantee; they are offering a “1 year live guarantee”.

Ken - BWA

[Zoaelite]

Originally Posted by BlueWorldAquatic

I have been informed by the supplier.

Here is an unprecedented guarantee; they are offering a “1 year live guarantee”.

Ken - BWA

Oh come on, that doesn't even make sense... you must of miss typed that.

[BlueWorldAquatic]

Nope,

These are captive bred seahorses and they are proud of them. I have an email to confirm it.

As long as it isn't from neglect, they will replace them. That is good as the orange and red are a bit expensive.

Ken - BWA

[tgoeujon]

a bit expensive would be approximately how much?

[BlueWorldAquatic]

Red & Orange Seahorses Landed will be about $180-$200 each.

I have pesonally been on the hunt for reds for the last 6 months.

Ken - BWA

[Zoaelite]

I love the idea of a 1 year warranty as I am in the consumer position but the "neglect" factor is what scares me. Ken can you please elaborate on this, if my sea horse dies do they perform an autopsy to determine if it was actually "neglect". What does "neglect" entail, and how much appx are they looking for the colorful ones?
Levi

[BlueWorldAquatic]

I'll confirm with the supplier about neglect. Basically I think they just want confirmation of any bodily damage.

But as with most breading faciilities line them and ORA they will replace DOA's because of their reputations.

ORA is amazing for that, as they don't question any concerns I have.

In short, I this supplier is not worried of the odd "dead", they probally just want the dealer to confirm with a body.

Ken - BWA

[Seamazter]

I have heard of ORA doing this for thier dealers, thier products are renowned world wide and i have had this guarantee offered to myself as well for the picasso clownfish they sell i just couldnt order the limit they wanted.
Those too i have heard of blueworld also selling but missed out on the drive north.

Here in calgary they have clownfish from ora, those retail at 35$ at bigals, everywhere else they sell for 20$ or less.

If Ken says they have one year garrentee, im sure even if the breeder denies your refund i know ken would pocket the loss to keep you happy.

[BlueWorldAquatic]

Actually I have 2 pairs of TRUE Picasso's in stock right now still.

Ken

[Red Coral Aquariums]

Originally Posted by BlueWorldAquatic

I have been informed by the supplier.

Here is an unprecedented guarantee; they are offering a “1 year live guarantee”.

Ken - BWA

Ken;
I am looking at the same order sheet and will be ordering some myself but don't see any customer guarantees.
None the less How would you handle this ?.
Since the order form shows a limited quantity and most resellers have been looking for these (like you said 6+ months) you would replace one if it dies with your stock? or.
Having a replacement seahorse sent to you would cost a fair bit , would you cover that cost or the customer?
After 1 week, 1 month, 6 months, 1 year are these sea horses going to be readily available so you can replace with your guarantee. At that point would you be refunding the customers $.
Would each replacement seahorse start again the 1 year guarantee? If so you could keep a "poor hobbiest" in seahorses for the rest of BWA's lifespan.
Would you control who you sell to (ie people with seahorse setups) there is potentially a limited supply and with a guarantee everyone could give them a shot.
These are the first questions that come to mind.
Kevin
Red Coral Aquarium