not happy with vendor

[ShrimSkin]

I had the a terrible exp with this vendor as well, it doesn't help living on the island, since the couriers really could care less about the package. But the first time pretty much the entire $300+ order was dead. I was told any DOA would be replaced, so I wentahead with the replacements. this time about half was DOA and two of the frags from the lot that made it where not what I ordered. They were switched out without me being notified. The packaging was a joke and no heat packes were included in the first shipment (early spring). And don't even get me started on the pictures vs. the actual frags. Not even close.

I chose to take my business elsewhere, but I do agree this vendor prolly doesn't belong on the site.

[Ephraim]

This reflects poorly on all vendors on this site. To know that the moderators do not put as much thought as the members of this site wish to see is disconcerting. Yes, these vendors are sponsers, they pay to have thier wares advertised on this site. But as a member of this site, I would expect the moderation team to take care with selecting vendors. When I see a banner run at the top of a Canreef page, I would think that this would be a reputable vendor. I now know to take the banners that run at the top of this page with a grain of salt. With the rate that this forum charges for sponsership(compared to what other canadian forums ask for) one would think that it would be quite affordable to pass on the occasional sponsership to ensure reputable vendors.

But I guess it's buyer beware. Just becuase Canreef is willing to take thier money, doesn't mean that the vendor is trustworthy.

[tlo]

i was planning on doing a frag order next week from one of the vendors on this site, but now I am a little hesitant. Would someone please pm me the name of this vendor so I do not order from them.
Thanks

ps. I wholeheartly agree with Ephraim, being a sponsor should mean something, I thought Icould trust the sponsers on this site, but now I am not so sure.

[marie]

Don't be too quick to pick on the moderators for letting "bad vendors" advertise here, there are always 2 sides to every story and who wants to be judge and jury to decide which side is right.

I am also pretty sure you could find someone to say something bad about every vendor on this site, it doesn't necessarily mean they are a bad vendor.

Its up to us to research before buying, after all we are (for the most part) all grown up and shouldn't need someone else to look after us.

[noirsphynx]

I would appreciate a PM to know who this vendor is as well. I have a newly set up 90g that I will be looking to stock and WAS going to go through some vendors on this site but I want to be sure that I don't get a bad deal as well.
Thanks

[Aquattro]

Originally Posted by marie

Don't be too quick to pick on the moderators for letting "bad vendors" advertise here, there are always 2 sides to every story and who wants to be judge and jury to decide which side is right.

I am also pretty sure you could find someone to say something bad about every vendor on this site, it doesn't necessarily mean they are a bad vendor.

Its up to us to research before buying, after all we are (for the most part) all grown up and shouldn't need someone else to look after us.

Thanks Marie.

[Snappy]

Originally Posted by Ephraim

This reflects poorly on all vendors on this site. ............................................. Just becuase Canreef is willing to take thier money, doesn't mean that the vendor is trustworthy.

Not all vendors are created equal and should not be painted with the same brush. I for one work very hard to build customer confidence & earn repeat business. Don't be afraid to inquire of other members about their experiences with who you're thinking of buying something from.

[Ephraim]

Yes, one must do research before dealing with any online vendor. Sponsership of hobby forums does not give any assurance of quality. That is an unfortunate fact that many people new to the hobby may not realize.

I for one will not be dealing with Canreef sponsers any more until there is some assurance of quality from the person/people taking the payout for the banners.

[ShrimSkin]

I have to agree, all the excuses in the workd could be made, but the fact is that the people that use this site are being taken advantage of by a vendor. A vendor who REFUSES to give refunds and will only give you credit for product that arrives dead anyway. I was not aware of negative comments being deleted. That is BS, what kind of business owner doesn't want negative comments? Now it makes a lot of sense why I couldn't find any.

I guess the questions is who is more valuable to Canreef, the memebers or the bad sponsors. It should be posted publicly who the vendor is, there are other sponsors that are great and shouldn't have to deal with this.

[fishytime]

So now as an employee of a shop that is a vendor here, I can expect to not get business from some canreefers because of an association with canreef? There is something soooooooo not right about this.I find it sad that anyone with a credit card # can become a vendor here? These forums are here for the hobbyest, not the vendors. This site is here to help people, not steer them towards a bad experience.