Rant about reviews

[dsaundry]

I hear you, it can be very frustrating for both members and staff as if there is one particular sponsor/vendor that is having issues it must not be brought up by name. I understand the business side of it as well. This web site require the donations/sponsorship of the vendors in order to exist. It is advertising for them and in some instances they provide discounts to members. Now I will play devils advocate for a bit, If I was a vendor and a member had a problem with a service that I provided, I wouldn't want that member slamming me on the website. As a business owner myself I have a policy in my shop."If you like what we do, tell your friends. If you don't like what we do, tell me". It states this as it give me the provider of the service or part to get first crack at making it right. I might have hundreds of very satisfied customers but I would think twice about advertising on a website that allows 2or 3 unhappy people who are quick to name, names rather than trying to work it out with me first. It is all about customer satisfaction. Now from the other point. If there was one particular vendor that was constantly providing poor service to the members I would like to see that vendor pulled from the website, but here is the catch. How do you tell without naming names in a thread? I think there should be a members only spot on the website that vendors cannot have axcess to and staff and members can share the good and bad experiences regarding sponsoring vendors. Then staff can see if a vendor is providing poor service or not. Is this a possibility, probably not but who knows. There is also the private message avenue as well. Maybe some of the CR staff can address this better than I can.