Ebay refractometer curse

[Fish]

Rich,
Thanks for the info, I will keep that in mind for if I ever get this mess straightened out.

Cameron,
Does that still work if you use a credit card to make your paypal payment? Or only if it is directly to the seller? Is there a credit card company that is better for that sort of thing?
The reason I ask is, I contacted president's choice mastercard after the first bad refractometer and they gave me the runaround about how they have a warranty that would have covered the item if I broke it within the first 90 days; however, because it was defective from the seller, it was not eligible for that. I could not believe how backwards that seemed. They told me that if it was fraudulent or something I could do a charge back, but recommended that I work it out with the person I bought it from (fortunately the seller was awesome to deal with - but I was still very disappointed with the card company. I always assumed it provided more protection than that).

As a customer, I don't feel like I should be inconvenienced any further for a mistake that the seller is responsible for. I sent them a nasty email reminding them that we had entered into a contract. I paid for a salinity refractomer, and a salinity refractometer is what they are obligated to provide - regardless of whether or not they send me a brix meter or a shoe or a tennis racket or whatever, they still have to supply the item that the deal was for. I kinda drew my line in the sand and said I would send back their brix meter after I received the correct item and money for return shipping, or a full refund and money for return shipping. I am waiting to see what they decide but I am guessing that it will have to go through the paypal dispute process and I will end up being screwed out of the shipping cost or an administrative charge of some sort....

I would have been nice to be able to call the credit card company and be done with it.



- Chad