Sails and Hermits dying

[deep6er]

yes his tank is at 32ppm, or 1.024 .. I think his problem was he did not acclimate them for very long. I think he said he only waited 5-10 min then in they went. I got him to to a water test lastnight and this is what he came up with.
Nitrate < 5
nitrite 0
ammonia 0
calcium 420 +/- a bit
kh 120mg/L
I told him these specs are good so He is going out today to get a few snails and to acclimate them very slowly.
Thanks everyone for your input. I will let you know how it goes.