Canadian Reef Octopus Distributor

[WarDog]

I can only imagine how frustrating this could be. Good luck, hopefully a solution is expedited!

[rockworm]

Originally Posted by WarDog

I can only imagine how frustrating this could be. Good luck, hopefully a solution is expedited!

Thank you WarDog. I have remained quiet to give them an opportunity to deliver. There are many ups and downs with SPS tanks, but this one is frustrating because it is out of my control. I Have lost about a 1/3 of my corals and am now doing 40g water changes every day trying to export the nutrients.

I know the risks of running a SPS tank, but am somewhat disapointed that I cannot get large tank equipment on a short term basis, only because I live in Canada. BRS has one in stock, but between exchange and shipping, it would have cost me significantly more than the Canadian price. It really sucks.

[Bugger]

I ordered a reef octopus biochurn 120r and waited like 5 months for it

[rockworm]

Originally Posted by Bugger

I ordered a reef octopus biochurn 120r and waited like 5 months for it

Ouch. That would be bad news. I hope the distributor is being honest. If I don't get it by Wed I will have to look at something else. The problem is getting it to Ottawa in a fast manner.

[DKoKoMan]

Sorry to hear this! It sounds like your LFS is sent and trying to help you out on their end. Keep on top of them as the LFS should have an expectation of communication or they can dump them as a supplier.

[SoloSK71]

I know this does not help you but the US distributor is nothing short of amazing, I left them a message on the 23rd of December with a technical question, figuring I would get a response in the New Year and got a phone call on the 24th where they walked me through resolving the issue.

Maybe give them a call, just a wild idea?

Charles

[rockworm]

Originally Posted by SoloSK71

I know this does not help you but the US distributor is nothing short of amazing, I left them a message on the 23rd of December with a technical question, figuring I would get a response in the New Year and got a phone call on the 24th where they walked me through resolving the issue.

Maybe give them a call, just a wild idea?

Charles

I have been looking at US sites because I cannot wait much longer. The current exchange rate really bumps the price up and makes it uncompetitive on a price basis with the Canadian prices. I am ****ed at the Canadian distributor because I may be forced to go to the US to get an appropriate skimmer. Unfortunately it will significantly increase my cost because of exchange rates. So much for customer service. 😝