Warning to Profilux Users

[sphelps]

To those using profilux be aware of the following two issues you may or may not be already know of.

1. Float sensor expires after 2 years weather in use or not. Apparently float sensors should be replaced after two years or they can and are know to fail in the on position. While this is not documented it's treated as something customers already should know. Keep in mind even if the sensor remains unopened in original packaging it can still expire in the same time period.
   
2. If an error/alarm is triggered which in turn disables a socket like say the ATO water supply it will automatically reset if the power is temporarily cut. The alarm is not stored in memory. So for example if your float becomes stuck or somehow fails in the on position your maximum on time may not save your tank. This I found very disturbing but after consulting profilux support it seems they are aware of it and fail to see an issue as apparently it's never caused an issue before (pretty sure NASA said something similar about o-rings before ). It may just be me but I kind of think it's a significant flaw that people should at least be aware of.

Anyways while it would be rare for these two issues to act together during a vacation when for whatever reason power was cut several times within a day it can happen.

From this


To this


Really not looking to point blame what so ever, obviously there are some things I could have implemented or done differently to avoid this but just never saw the need to do so given these two things were not something I was aware of nor are they documented. My intentions here are only to make others ware if these issues. My initial attempt at making profilux aware of the issue didn't go overly well as I attempted to find reasoning for the automatic reset and assurance something would be done to fix it, rather I think they concluded I screwed up by replacing a worn (but working) sensor with what I believed to be new seeing how I purchased it a couple years back but never used it.

Also please, I'm not looking for advice. I know you all have it and would love to chime in but not now, maybe later. Thanks for looking!