Fragalot!

[FitoPharmer]

Originally Posted by jorjef

And this is where I have to throw up my arms, shake my head and yell at the screen "then who's fault was it" (not at you Fishy just the situation)

No one had a gun to their head and was made to order from him, everyone was likely seeing the bad reviews and must have thought "won't happen to me" and for this to be happening for years makes my eyes just glaze over in wonderment when I hear complaints. So where does someone lay the blame, I would say 75% to the person ordering. Every vendor has DOA'S but when Burc does it's a heinous crime. Everyone I'm sure has had a vendor or LFS say "oh well sorry" with no compensation. In my opinion to ask Canreef to fight on your behalf or to punish him is wrong. I don't know what the code of conduct is for vendors on this site but I'm pretty sure it doesn't say the vendor has to conduct their business with canreefs code of customer morals and values, I could be wrong. I hear that this site if more open to free speach and has a family feel to it but that leads to more of a personal opinion form of policing because of freindships, and that is a slippery slope.

I could go on but I haven't had any coffee yet and I'm starting to loose focus, as a matter of fact I can't remember why I even started this post..lol oh well, it took me long enough to type this so I might as well "submit reply"

I think there are two different point to this thread.

Is there anything wrong in people posting their great experiences with fragalot, IMO no unless it comes down to the staff wanting it removed. Since this is a private board, there is nothing you can do about that other then go to another or start your own fish forum.

The second point comes back to Brads comment about industry boycott, which I totally agree with. If someone screws many people in our hobby, repeatedly, and still has sponsorship on lesser saltwater forums where he continues the practice of deleting any posts of bad customer experiences likefishoholic said is bad for our hobby and others in the online frag industry.

Is it just me or do people have a kind of bad vendor stockholm syndrome?
If I run a frag company, and I list frags with pictures for you to buy, tell you there is replacement on all DOA's, then once a problem comes up I cut off all communication, delete your comments on my forums, and refuse to honor the agreement on my website. I would be committing what the courts consider FRAUD! Sadly the few hundred dollars you have lost out on is not worth the time and effort for most to take it to court. Thought I am a big proponent of "buyer beware", I feel little blame is left on consumer when the owner used and still uses his advertisers benefits (deleting negative posts in his forum) to hide and distort his real reputation.

And yes I do realize replacing every frag DOA or mixed up is dumb. But I am sure if Bruc offered to replace what was missing/DOA/mixed up on the next order or offer a credit people would not be seriously ****ed off.