Very Impressed with Hydor/Koralia Service Department

[globaldesigns]

Well, I had a couple #2 powerheads, and the impellors broke. I was told by someone that if you call them, they will send you new ones, no charge... Well, a few weeks back I did just that, and they were right. Two new impellors are in the mail as I type this.

Now saying this, a few days ago, I emailed them to ask a question about my hydor skimmer, as I cleaned it on Sunday (complete cleaning of all 3 pumps) and now the 2 recirc pumps are noisy, really noisy. So noisy, that I have taken them apart 6 or so times, trying to figure it out. This skimmer was whisper quite, until the cleaning. I wanted to ask them if they have any ideas, and they came back that it is probably the impellors. Well they don't look damaged to me, and how do I wreck 2 impellors just cleaning. Personally maybe the skimmer just needs to run a bit more and the slime build-up will damper the noise. But Hydor is sending me two needlewheel impellers for the unit now, and I didn't even ask for it. And if it doesn't work, they will look at other reasons after that.

I must say, very impressed.