Banks are evil /// But I will fight.

[ponokareefer]

Well, good luck. You're going to need it. A number of our clients have had issues with CIBC specifically, it never gets resolved, and CIBC really doesn't care what-so-ever. All I can say is, the squeaky wheel gets the most grease, so if you want some action, you're probably going to need to be really loud and obnoxious if they are unwilling to cooperate. This will get you a manager over a clerk, which should help your situation.