Blackberry Storm phone

[michika]

It badly needs a software update. I've had mine since December 23rd and my ongoing list of issues are:

- Lock button is unreliable, constantly unlocks or locks itself
- Browser is glitchy and slow
- It eats contacts
- There is a huge delay in clicking the answer the phone and actually taking the call
- My emails come in chunks about 6 times a day, not as emails come in (potentially a Telus issue though)
- The screen randomly freezes halfway between the lock and unlocked screen
- You have to shake the unit when you change the orientation to get it change the corresponding screen
- Mine frequently blacks out, or goes into sleep mode WHILE I'm typing.
- The auto-correct/fill-in frequently fills in when I say no, or fills in with something that I don't choose.
- Battery life is EXTREMELY poor. I am lucky to get one full day out of my phone, and a typical day is checking emails and making 20-15 calls, and sending approximately 50-100 texts or emails.

All in all I think the hardware is decent, but the software requires some serious fixes. I have been waiting and waiting on Telus for a software update that they keep telling me is "on the way". Honestly though, if by April 15 there is no firm date for a software update, I'll be dumping my phone, either for another blackberry, or to jump ship to Rogers and their iPhone.

Hardware 8/10
Software 2.9/10
Customer service on the phone 1/10 (Because it seems like nobody at Telus knows anything about this phone)
Customer service at the kiosk (10/10) My cell guy is really on top of things and keeps me updated on a weekly basis.

I'd totally advise against the Storm at this moment, just because of the software stuff.