JL exchange

[dawen]

anyone have order dry goods from JL over internet, and doing exchange? im getting 15% stocking fee charges on exchange even if the product is never used, i just order wrong ballast, on their policies state,
"J&L Aquatics reserves the right to charge a non-refundable 15% restocking charge for any/all returned merchandise (excluding exchanges). " thats EXCLUDING EXCHANGES, the girl i talk to was really rude, i ask to speak with manager and she just said i have him to call u back then hang up, whats up with that? anyone with experience with that?


oooops i think i post in wrong board, please fix...