JL order

[Rippin]

Originally Posted by Myka

You buy it, you take it home, you inspect it, and try it out. If it doesn't work or you notice it's scratched, you take it back. That is a very common procedure.

Sorry, it may be common but I don't find that acceptable.

I've had very good service from J&L, and mistakes do happen, but let's put aside that and talk in general terms.

Businesses shouldn't strive to be mediocre and consumers should expect the best possible service/product (within reason). No one expects them to be perfect, but we do expect them to take the necessary steps to correct and improve in problem areas. Our desires to become better is what fuels innovation and success. If we were all like "meh, it will do", we'd still be living in caves (yes a bit dramatic...)

It's great that businesses like FS and J&L will take returns without a hassle, but my time is very valuable and the less I have to spend with returns, the better.

But with all this said, the original OP should have just contacted J&L immediately, and the problem would have been resolved in an instant.