JL order

[VFX]

Does it matter how busy the store is?

IMO there's no excuse for selling used items as new.

Protocols & procedures should be in place for returned items to prevent them being sent out again without inspection.

Frankly, being busy is not a valid excuse.

I understand that new items may not be inspected, but every returned or used item is supposed to be inspected & then either sent back to the manufacturer, re-conditioned or re-sold with appropriate labeling (box opened, re-conditioned item etc.).

If a fridge, microwave oven or kettle was returned used it would be obvious, therefore it wouldn't be sold to a customer until it has been through some kind of reconditioning.

If a digital camera or laptop was returned, would it be sent back out with a memory card full of somebody else's images or a hard drive full of somebody's documents?

A skimmer that has been used is also obvious & should not have been boxed up & placed back amongst normal stock.

In any case J&L made a mistake and have rectified it.

It's just that IMO a mistake like this should & could have been avoided in the first place.

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