Ultimate Frags from Marineaquaria

[Chin_Lee]

This shipment was sent via UPS by Josh on Wed night to be delivered to my place by 1030am on Thursday. By 1pm on Thursday, I had called UPS about 5 times and I was running 1 hour late for work so I went to work. UPS couldn't provide any information and one thing that really confused me was this one lady. She said that there isn't a 1030 guarantee delivery to my postal code so the 1030 would be 1200pm guarantee. But if the sender sent it for 1200pm guarantee, it will be there by 8pm. So I asked her why do they guarantee when its not guaranteed? She didn't respond for a long time but only said, "I'm sorry sir but thats all I can tell you." So whatever that meant, I wasn't sure. But nevertheless, I did not receive the shipment by 8pm Thursday.

I spoke to Josh and he made every attempt to find out what happened but it came down that it was going to be delivered today... Friday..... Rememberance Day (yeah you can see where this is going).
I called UPS at 1200 because I had not received a shipment and she asked me for the local time and I said "12:00pm". So she said "Should be there any minute now just hang tight".
So by 3 pm, I am running 3 hours late for work and I called UPS again and now she tells me that its going to come on Monday. The lady confirmed it was sent by air for overnight delivery but for unknown reason it was changed over to ground delivery which is 2 business days. I explained to her the contents of the shipment and she tried to arrange for a Saturday delivery BUT the depot is closed so she was unable to do so. To make a long story short, its coming on Monday.

I called Josh and we both agree that the livestock will be DOA after being in bags for 4.5 days and sitting in UPS's unheated cold warehouse for the next three days. Josh indicated that he will be refunding our money for the people on this order. I really appreciate this from Josh considering he tried doing everything right but the series of unfortunate events were out of his control. Thanks Josh.

Please make arrangements with Josh to determine when and how your money will be returned.