Help! Piece of crap skimmer!

[Slyguy00]

So I have a reef octopus in sump skimmer. The classic NWB-110SSS. I am extremely unhappy with this thing and was wondering if other people have the same problems? I thought reef octopus was supposed to be good? This thing is the biggest pos iv ever seen. If I stick my hand in the water even 2" it stops skimming. If i add food it stops skimming, and then takes hours before it shows any signs of doing anything again. Every few days ill check it and it doesn't even have any foam or build up, yet it is still bubbling from the pump. I have never even got this skimmer collection cup half full and i empty it maybe once a month. Iv played with the adjustments but it makes no difference. Someone please tell me that this is fixable and it isn't a total hunk of ****? Because I'm just about ready to throw this thing out the window.