The problem with any type of review is getting all the facts, all the time. What about the shipment that went to the wrong house? What if it hadn't been recovered? Then it's a he said/she said argument, with someone getting labelled as bad to deal with when they did nothing wrong.
We just can't have that even once. Get paid before you ship and insure the shipment. Then everyone is protected.
The only way to deal with problems is contact us for direction, and then if a warning is warranted, we can post it.
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Brad
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