fragalot order experience

[newhobbyist]

I'm just looking at placing a rather large order with fragalot. I have never dealt with them before but have just heard 1 horror story about somebody's bad experience with them. I am just wondering if problems are common with these guys or if they are generally good. If there is anybody out there that has dealt with them on numerous occassions, I would really like to hear what you have to say.
Thank You!!