Elos auto top off problems

[windcoast reefs]

So a few weeks ago my 6 month old elos auto top off unit started not to function correctly. It would have an alarm and not top off. From the manual It just seemed to be an error so I restarted the system. This kept happening, so I cleaned the pump and everything appeared to be working. I tried to go back to the LFS I bought it from, but I was told to talk to elos. So I gave elos a call, which was a complete waste of time, since they didn't seem to think I had a defective unit. So now I'm stuck with a auto top off that requires me to press a button to top off the system. Anyone else have this issue? I'm pretty ****ed since I payed quite a bit for something that was apparently "better" than the tunze!