LFS shoot themselves in the foot

[Jaws]

Originally Posted by Stasher

This is basically what I believe.....Running a business requires give and take. Your customers are what keep you in business, you need to respond to their needs and stay at par with the industry.

I agree with both of you. If you consult your LFS and tell them you would like to commit to them but it's difficult when other stores are providing you excellent product at an excellent price, there has to be somewhere you both can meet in between. If a store isn't interested in dealing with you at all then they're obviously not too concerned with obtaining your business. I know that I pay a "little" extra at my LFS but I also know that I can count on their advice being nothing short of excellent. If you can't count on that, then what are they charging extra for? Shipping? I already pay extra for shipping when I purchase from somewhere online. Would I continue shopping there if all they offered was an overpriced product?... NO! But if I can count on going there and paying a little bit of a premium, stress the term "little bit", for their personal assistance then I feel it's worth it for me. Your LFS wants to be loyal to you but they're going to want a commitment from you as well. If they're smart, they're going to understand that some of your business is going to end up elsewhere. That's just the way the industry is, but if they're really interested in your business then they should be willing to compromise on some sales that will eventually lead to more consistant business from you in the near future. It's my opinion that a buyer's biggest mistake is to just write off a LFS without consulting them first. Try to understand why they're charging extra and try to determine how you can benefit from paying that extra cost. A good business will always tailor to your needs and try to make you happy if you're willing to work with them as well.