Fragalot = Scamalot

[Shifty203]

I've ordered from him twice in the last 3 months, and not had any issues that would make me re-consider ordering from him again.

My first order was for 10 frags I think, and I lost one zoa, and an SPS frag cause I didn't acclimate it to the light properly. I put it into the tank and glued it straight into place at the top of a rock column.

The second order, I ordered 9 frags. I lost two of the zoa frags, and two of the other zoas were wrong, but I didn't mind, as they were still decent colors.

So all together, it cost me about 280, and I have 15 frags that made it and are growing, with 2 of them being not the color I had wanted. I still think thats an acceptable amount versus the cost.

[Dr_Hicks]

Originally Posted by MarkoD

lol i posted a bad review about frag a lot a month ago and people bashed me and defended them.

That happens a lot around here doesn't it ?

[Dr_Hicks]

Originally Posted by Shifty203

I've ordered from him twice in the last 3 months, and not had any issues that would make me re-consider ordering from him again.

See I've had a great experience ordering corals online, from every source I've tried; including fragle rock....

[Arok3000]

Most of the fragalot praise seems to go like this:

1. Send Burc money.
2. Receive corals that probably don't really match what you ordered very well.
3. Be excited that you received 8 corals for the price of 8, even if the order wasn't very accurate at all.

[jorjef]

This is the same scenario that most of the LFS. are faced with when they order from their suppliers. They are never 100% percent certain what they will get until the boxes arrive and are unpacked. I don't know how they put up with it!! It would drive me nuts.

Originally Posted by Arok3000

1. Send "SUPPLIER" money.
2. Receive corals that probably don't really match what you ordered very well.
3. Be excited that you received 8 corals for the price of 8, even if the order wasn't very accurate at all.

[SeaHorse_Fanatic]

My frags have done well for me. I have some of the most colourful Acans in the last few GBs and communication has not been a problem. As someone mentioned before, keeping lines of communications open and polite will help resolve the issues far better than publicly bashing the supplier (ANY supplier). IME I find that giving them a chance to work things out to everyone's satisfaction works well.

[Nano]

This is not me defending burc in anyway, but personally I haven't had any bad experience that would warrant a complaint, just recently ordered 2 sps frags from him, asked for 1" he sent me 2 frags with multiple 2-3" branches if you emailed him and told him your concerns with out hostility I guarantee he'd make it right for you at no cost

[reefwars]

ive had very bad and very good experiences with FAL.....i order all the time for the most part im always happy.

ordering from another province has its risks no matter what and i order from all over the country

[reefermadness]

Originally Posted by Nano

This is not me defending burc in anyway, but personally I haven't had any bad experience that would warrant a complaint, just recently ordered 2 sps frags from him, asked for 1" he sent me 2 frags with multiple 2-3" branches if you emailed him and told him your concerns with out hostility I guarantee he'd make it right for you at no cost

This is not the droid your looking for....

[Bblinks]

We all can agree that f*agalot does have some nice Acans and other LPS for cheap, but that's not the point here. It's the way how he conduct business and the way how he treats his customer that crowned him the title of scamalot. So you put an order through, and lets say out of 10 items that you ordered 8 showed up and 2 out of the 8 is doa, so you contact him and ask to see whats going on and he tells you indirectly that he is aware of the missing items. Why would you send an incomplete order out to the customer on purpose knowing damn well items are missing. It just bad business practice! btw this is personal experience.

Burc doesn't ever label anything, why you ask?! cause I don't even think he knows what paly or zoa he is giving to his customers. How many times have you heard people complaint about stuff not matching the picture, Burc would be rich if he got a dollar every time some one said that. I think the only reason he gets away with this is because the price he charges, most of us would just shrug it off since it was "cheap anyways", but it's not. $10 bucks for nothing is a huge rip-off. I don't care who you are, money is money, 10 bucks can buy you a nice lunch not to mention if its a 20 or 30 dollar piece.

Shipping doesnt seem to be his strong point either. My package showed up leaky, part of the cardboard box was wet. It had 4 pieces of thin foam surrounding the single bagged corals and of course no heat pack.

All this just shows how poorly Burc treats his customer. Once the money is in the bank then who gives a damn. if he can get away with it he will, and if the customer does complaint, not until he or she threaten to either call visa or paypal to start a formal process of charge back you will be ignored for as long as he can and hoping it will just fade away.

I will NEVER order from him ever!