Missing pump

[Aquattro]

Originally posted by Troy F:
Doesn't it fall on them to go to IO with the complaint though?

<font size="2" face="Verdana, Helvetica, sans-serif">According to Allen, no..

[DJ88]

but since they don't carry the pumps,

<font size="2" face="Verdana, Helvetica, sans-serif">Awww crap.. They used to carry them. I need one now. My CA reactor minijet seems to have decided it's useful life span is up.

[AJ_77]

This thread is like a 'Seinfeld' episode.

[Aquattro]

how so?

[AJ_77]

not that there's anything wrong with that...

[StirCrazy]

you know this meens that tomorrow when I wake up I am going to have to go down to storage and open my bucket and see if there is a pump inside it.

Brad, what did Allen say exactly. it would seam to me if they are selling a product that does not come as advertised, then it IS there responsability to find out why and have the company make amends. It might be as simple as a batch got throught with out getting it and a simple phone call from a company saying "hey 10 of these buckets that say they have a free pump are missing the free pump."

Titus, the new version has spell check right :D :D

Steve

[Aquattro]

Steve, here is a quote from Allen.."You are best off to contact the company as we do not
carry
the pumps."

Pretty much tells me he doesn't want to deal with it.

[smokinreefer]

hey,
i emailed aquariumsystems this morning and to my surprise got a reply right away. basically she told me to send them a copy of my receipt and they would take care of it for me.
but let me tell you this, i am not one for keeping receipts for anything, and being that i bought my salt almost 2 weeks ago, i thought i was out of luck for sure. scrounged through my wallet no receipt, scoured my cluttered desk, no receipt, even found the bag from JL, no receipt.
turns out my wife for some odd reason tossed the receipt into my desk drawer. so i will get my pump after all. tho i bet it will take 6-8 weeks. haahhahha. but i can tell you this, they have excellent customer service.

[pocilipora]

If your using this pump for a reactor, just T off your main return pump. This board is such a soap opera. Titus, you better shut this thread down before IO gets mad.lol

[ 08 May 2002, 17:30: Message edited by: pocilipora ]

[smokinreefer]

heh, i hear ya [img]tongue.gif[/img]

but for me, it was more of just a principle thing. i didnt even know there was suppossed to be a pump in my bucket. just wanted to see how they'd handle it.