Not getting e-mail notification of new posts

[Parker]

I'm on Shaw also, I no longer get e-mails either.

[cwatkins]

I sent an email to abuse and internet help at Shaw with a link to this thread. Hopefully they get around to un-blocking Canreef. I would love to get my email notifications back!

[cwatkins]

I got a reply from a very helpful individual at Shaw (I hope they don't mind me posting the response). I'm going to try doing what they suggest with the junk-mail setting in webmail.shaw.ca.

Thank-you for your e-mail, we have checked and the IP address 96.31.86.198 is not currently on any of our block/black lists. The IP address 96.31.86.200 is also not in our blacklists which is what an nslookup for ns1.canreef.com returns as an IP address. Additionally, IP address 96.31.86.198 is not listed on any DNSBLs.

Without knowing if canreef.com is getting a bounceback reply and how the other Shaw user accounts are set up it is difficult to determine where the issue lays. By default Shaw e-mail accounts are set to delete suspected junk e-mail. If the messages for some reason are being tagged as suspected junk mail by default they will be deleted. Changing the junk mail options in your account settings from delete to hold or tag would show if the e-mail messages are being tagged as spam. Unfortunately, it very rarely happens that the account doesn’t switch properly on the back end and junk messages end up being deleted instead of tagged although to the user the settings appear correct.

We would advise users having difficulty receiving these messages contact their local technical support team so that the junk mail filter behaviour can be examined. Additionally, if there is a sysamdin/mail admin for canreef.com they could contact our technical support for further assistance. I have included a link below for the mail admins of canreef.com to submit an escalation to our mail admins regarding the delivery issues.

[link redacted]

Should you have any further questions or concerns please do not hesitate to ask.

[belzebuth]

I am no longer getting the notification. I have TELUS ADSL.

[mark]

I'm on Shaw (cable modem) in Edmonton and I'm receiving notices for subscribed threads from "Canreef Aquatics Bulletin Board [support@canreef.com]" to my Shaw webmail account (XXX@shaw.ca).
How this is happening is I get them at work (I forward all my Shaw mail to my work account). I'm not seeing them though in my Shaw account in-box.

No sure if this gives any assistance to how the spam filtering/blocking occurs at Shaw.

[cwatkins]

Originally Posted by mark

I'm on Shaw (cable modem) in Edmonton and I'm receiving notices for subscribed threads from "Canreef Aquatics Bulletin Board [support@canreef.com]" to my Shaw webmail account (XXX@shaw.ca).
How this is happening is I get them at work (I forward all my Shaw mail to my work account). I'm not seeing them though in my Shaw account in-box.

No sure if this gives any assistance to how the spam filtering/blocking occurs at Shaw.

This makes me think that it's the junk mail filtering that you setup inside of shaw webmail then...

I might test your method.

Thanks.

[titus]

Hello,

Guys, thanks for raising this to them. And yes I was told to visit this site as well which I did. However, the subsequent part of it didn't resolve the situation. I posted the mail exchange with them, and the details they requested on this post.
http://www.canreef.com/vbulletin/sho...t=67615&page=3

And yes every day I am getting over 100 e-mail bounce backs from Shaw that I have to delete. The e-mails are still including a details.txt attachment with something like the following:

Reporting-MTA: dns; mail.canreef.com
X-Postfix-Queue-ID: A229C4406BE
X-Postfix-Sender: rfc822; daemon@canreef.com
Arrival-Date: Thu,  4 Nov 2010 05:54:06 -0700 (PDT)

Final-Recipient: rfc822; xxxx@shaw.ca
Action: failed
Status: 4.0.0
Remote-MTA: dns; idcmail-mx1so.cg.shawcable.net
Diagnostic-Code: smtp; 554-idcmail.shaw.ca 554 Your connection from
    96.31.86.198 has been rejected due to poor reputation.

Titus

[cwatkins]

Hi Titus,

Here is an additional response from Shaw:

Please accept our apologies for the delay in responding to your e-mail. The error code you have included below indicates that mail server is being rejected due to a poor senderbase reputation, however when we check the reputation of the canreef.com mailserver it doesn’t appear to be below the threshold for our mail servers. The best advice we an offer you at this point is to have the forum owner for canreef contact our mail admins using the form we had provided you previously (we have included it below again just in case) as unfortunately we don’t use whitelists.

https://secure.shaw.ca/apps/secure/e...calations.aspx

Would you be able to fill out the form again? It's been a couple months now and the IP still hasn't cleared itself from the senderbase system, so I'm trying to get them to do something for all of us Shaw users.

[Samw]

I'm not getting notifications either. My Email service provider is godaddy.com
It is not in my server junk mail folder nor in my outlook junk mail folder.

[cwatkins]

Hi Titus:

Here's pretty much the last follow up from Shaw, I'm not going to press them any further as it seems these guys can't do much more for me unfortunately:

Without knowing the specifics of the previous conversations between Morgan and the forum admin its hard to say if there was no end result. It is possible at that time the forum admin was speaking with Morgan the reputation of the IP address for canreef’s mail server was below the thresholds necessary for our mail servers to relay the message. As I have stated previously, currently this does not appear to be the case and I would encourage the forum admin to contact our mail admins again. The fact that the IP address in question does not appear on any DNSBLs further suggests that there may be something amiss.

I am not sure exactly how Senderbase calculates its reputation score but it is not based solely on the volume of e-mail sent (the SenderBase reputation for Google’s mail servers is listed as good, where as the reputation for 96.31.86.198 is listed as poor as an aside). I would encourage the forum admin to contact Senderbase as well and see if they might be able to offer any further insights (from what I have heard speaking with others this can be a difficult/frustrating experience unfortunately).

We appreciate how frustrating this problem is and would like to see it resolved as quickly and efficiently as possible. The escalation form that we have asked you to relay to the forum admin goes directly to the people best equipped to solve his problem (our mail admins) and is the correct step to rectify this problem. While we agree the ability to whitelist IP addresses/domains is possible, however, it is not currently Shaw’s policy to employ whitelisting.

We appreciate your patience and understanding and should you require any further assistance please do not hesitate to ask.