Kessil - Customer Service - A+

[hfp75]

One of my A360WE just up and quit the other day.

I called Kessil and they asked me if I had my receipt. (I have no receipts since I have purchased most of my lights used). I said I don't keep receipts, they asked for the serial number on the light and said it's covered - they are sending me a new light..... It was super easy....

- no telephone tag with a bunch of people
- serial number is easy to find
- they took my information and shipped it
- They don't want the old one back - it's gonna head to the garbage.

I rate this experience with Kessil A+ and not only do I love the lights but their customer service is top notch.

My new light isn't here yet, I'll post again when it shows....

[kev00arthur]

Can you send me the light and power supply for it ?? i will pay for shipping ?? im in GP
If you are gonna Throw it in the garbage of course and don't want it .

[hfp75]

Well I'd love to sell it and make a few bucks BUT because the service was stellar and they asked me to toss it, Ill do what they asked...

[kev00arthur]

Hey Hey if Thats what you wish to do its all good.. and When the new light shows up i hope its golden and working like a charm . customer service with them is awesome .. if you change your mind msg me and ill sent email transfer right away thanks ..

[Myka]

Originally Posted by hfp75

Well I'd love to sell it and make a few bucks BUT because the service was stellar and they asked me to toss it, Ill do what they asked...

That's good for the karma. Way to be awesome.

[hfp75]

New light came - totally new - not refurbished or anything weird !!!

No issues at all....