Vertex Puratek RO/DI

Madreefer · #1 01-19-2010, 12:11 AM

Well I've had an issue with this unit since the day I purchased it. Have been whining to the store that sold it to me from day one. "Don't worry we''ll look after it." That store is no longer in business. So I have been emailing the manufacturer and they responded that they would not be happy with the product either. They said that they are just the maufacturer and to give Proline Sales an email and that they might be able to help me out. I forwarded my emails to proline. It has been a week and no response. So I am posting this due to the lack of customer service. I recommend that nobody to buy this product due to POOR customer service. If they will not stand by the products which they sell than they have lost a customer. I might add that I used to own a BK Mini180 that I replaced with the Vertex Alpha Cone 250. Both great products but customer support tells alot. Between the 3 products I've spent about $2600. Lesson learned on my part. BUYER BEWARE

albert_dao · #2 01-19-2010, 12:18 AM

Please PM me with your name, place of purchase and the issue.

cav~firez22 · #3 01-19-2010, 12:49 AM

Hmm, i have never had a problem with my Vertex RO/DI.

Either way, Im sure Proline will take care of the issue for you.

BWI · #4 01-19-2010, 12:52 AM

whats wrong with it.. i'll fix the darn thing! pm or email me

burtonpj48 · #5 01-19-2010, 04:26 AM

This maybe a little off topic, but i was considering getting that unit, vertex rodi 100gpd. I was wondering if it's worth the investment. I am trying to get some more info about it. And see what ppl think about the unit who are currently using it. thanks

cav~firez22 · #6 01-19-2010, 04:30 AM

I am useing the Vertex RO/DI 100Gpd unit, and it has been flawless for me. had it in operation just over a year now.

Madreefer · #7 01-19-2010, 05:25 AM

I am happy with this unit, sorry I never posted that in my rant. I am having some issues with it that I think are easy to fix. My problem is getting some support for the problem. Long story short, place I got it from is no longer around and the manufacturer basically told me to go after the store that I got it from. And that was after I told them the store was closed down. 7 mins after my first post I received a reply from the sales rep. Hopefully we can have this resolved.