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#1
11-14-2008, 05:10 PM
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Thank you Aquatic Addictions
Just wanted to publicly say thank you to Dan and his staff at Aquatic Addictions. While I was away on holidays my inlaws had been looking after my tank. One of the days the siphon went out on the tank and had not restarted along with my skimmer suddenly going nuts and overflowing my sump onto my floor. My father in law was not able to restart the siphon and had gone in to see Dan at AA (in a bit of a panic from what I hear...lol). Dan had come to my house, restarted the siphon along with re adjusting my skimmer saving my entire 100 gal tank. I'm soooo thankful to Dan and his staff for going above and beyond and provide customer service that well exceeds any expectation I could have.
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#2
11-14-2008, 06:14 PM
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Now this is what I like to see, having your LFS owners/employee making the time to help out a customer in time of need. This shows that Dan really cares, and is not just interested in the sale.
__________________
RSM 250. Clownfish, Fox face, Blue tang, Yellow tang, Kole tang, Clown tang, Coral beauty angel, French Angel, splendid dottyback. CUC, softies, lps, sps.
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#3
11-14-2008, 09:06 PM
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Wow! That' some GREAT service!!
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#4
11-14-2008, 10:31 PM
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I've been in and talked to Dan as well. I'm new to the hobby - actually just going to start my first reef tank this weekend. They have been really great - willing to answer any questions and spend as much time as I need to help me out - and I haven't even bought anything yet! (but I will)
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#6
11-14-2008, 11:07 PM
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Great to hear that everything worked out. Awesome service!!!!
__________________
If you see it, can take care of it, better get it or put it on hold. Otherwise, it'll be gone & you'll regret it!
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#7
11-15-2008, 12:51 AM
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this is well deserved of the store. they do rock. i was in there today saying that i'm ready to start again and it felt good to go into a store again and be a 'fish geek'. they are totally willing to talk with ya, listen to rants and offer advice. hats off to you guys. awesome job. it sounds like its only gonna get better
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