GHL doser screen no worky

deeznutz · #1 06-10-2014, 03:35 AM

I've recently took my doser out of storage and my screen no longer works

Pretty crappy screen if you ask me. It has always had missing pixels from day one, but legible none the less. I can no longer make out the screens except for a few. I've read a lot of complaints about the screens being poor quality. Kinda sucks for a $500 doser at the time.

Any chance you guys carry a replacement screen?

thanks

-dan

Aqua-Digital · #2 06-10-2014, 12:57 PM

I am sure you emailed us also?

Firstly there are not a lot of complaints about screens I am not sure how it can be determined the screens are "pretty crappy" either.

There was a very limited batch run back in 2012 where sreens failed after about 2 years, the manufacturer of the screens supplied the wrong type for humid environments. when GHL found out 18 months ago any that failed within warranty period have been replaced for free so all you have to do is drop us an email and we will help you out.

Ryanerickson · #3 06-10-2014, 03:40 PM

Not trying to be a jerk but I had a screen die plus 2 buddies had them
Die sounds like crappy screens to me because none were covered by warranty I swore to never by ghl again but gotta admit the new dosing unit is looking very slick and no screen to break.

Aqua-Digital · #4 06-10-2014, 10:07 PM

as long as they are in two years then they are in warranty, I send them out and we have sent out a massive total of 6 out of over 1500 sold in that period.

I really dont see that being a massive issue.

It is also important to remember that once GHL knew they had a very small batch issue they looked after every client to make sure they got a new screen free of charge as they should. That is the most important thing, how a company handles a small issue and makes sure the client stays happy.

Just think if you bought some crappy chinese unit, bet you would not of got a free screen

apexifd · #5 06-11-2014, 08:14 PM

They replace the screen for free on my mitras because one is dimmer than the other.

And that's good customer care.

deeznutz · #6 06-12-2014, 12:47 AM

Thanks for the reply, my unit must be within that batch run as the pixels were missing from the get go. But I could work with it. My a/c adaptor connector in the back of the unit is also finicky as I have to play with it for it to power on.

I'm just saying that for such an expensive unit, I figured it would have been nicer. It worked great when the power stayed on and I could read the screen.

My unit is well over 2 years old. How can I tell the age of the unit without having to dig for a receipt?

thank you for the reply, didn't mean to come off rude. Just disappointed I have to hand dose every night.

-dan