Ripped off from ups and apex

[Phil]

I had to send my apex display to get fixed so I sent it in they fixed it and sent it back to me all covered by warrintee. Well low and behold the charge me dutiy. There's no duty on a replacement or repair the duty is already paid on the original item. This is the problem with some Of these venders all they care about is u buying there item when it brakes u get "oh u have to contact the manufacture" so who's fault? Ups or apex? Just my 2 cents. If your not gonna help me fix the product I'm not gonna buy from u.

[AquaPin]

I would first talk to UPS and notify them that it was a repair and that duty should not have been charged. They should reverse the charge (some paper work proving repair only may be require). If the costumer support rep is no help, discuss with a supervisor.

I bought a box of bulbs for a pinball machine, $14 worth. The customs label looked like $114 so I got charged duty/tax. All I needed to do was mail in the form (bill showing the duty I paid) with the receipt showing the $14 value and I was refunded the difference.

Hope that helps,
Jason

[scubadawg]

Find the original shipping info to Apex, this way you can prove that it was sent for RMA

[Reef Supplies]

Are you sure UPS did not charge you brokerage fees? Since Neptune is made in USA there should be no duties.

http://www.ups.com/content/ca/en/shi...clearance.html


Ray

[Phil]

Ill have to look at the paper work when I get home from work my wife was home when ups came either way what Neptune said was I pay the shipping down they pay it back. There shouldn't have been any charge at the door IMO. (and so everyone knows I did NOT buy this at reef supplies )
Also by reading that chart the value of the item should b $0 because u didn't buy it.$0=$0

[Aquattro]

UPS is famous for their $50 brokerage fee.

[lockrookie]

I had no issue with duty from ups on repair of my power bar the only issue was ups screwing up... Talk to Paul use twitter to voice a complaint and you should get a refund of he duty.

It's not Neptune systems fault it's ups trying to screw ppl over one mishap at a time. If you contact Paul I'm sure he will help you straighten it out

[subman]

I sent an apex Jr back and it was returned no charges at all.

[Phil]

Ya I've sent a email to both Neptune and ups so see what they say and I know it not Neptune but it could be if they didn't put of the shipping papers that it was a warrintee return. I was in the process of buying another apex lite too, I'm going to wait to see the out come of this first.

[Phil]

Here's the email I just got from Neptune

Phil,

I'm not sure why they would have charged you duty in this instance the customs value was entered as $1.00, therefore there should not have been any duty fees.*

I sincerely apologize for the inconvenience.

Thank you,

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