New Tank

halwake · #1 04-21-2013, 03:26 AM

Drove 4.5 hours to Edmonton today to pick up the 120 gallon XH tank with dual overflows, stand, and top I had ordered 3 weeks ago. Had to rent a U-Haul trailer and drag it down there to pick it all up. Got there and they started moving the pallet of stuff to get my items only to find the whole side of the tank was shattered. Cost me $250 for fuel, $75 for the U- Haul and 9 hrs of driving including return for nothing... If I had a customer coming in from out of town who had been waiting for the tank I would have made sure it was all 100% before getting them to drive in. Thanks Big Als....

AquaticFinatic · #2 04-21-2013, 03:39 AM

Oh that sucks man!! Are they gonna do something extra for ya?

byee · #3 04-21-2013, 03:51 AM

Quote:

Originally Posted by halwake

Drove 4.5 hours to Edmonton today to pick up the 120 gallon XH tank with dual overflows, stand, and top I had ordered 3 weeks ago. Had to rent a U-Haul trailer and drag it down there to pick it all up. Got there and they started moving the pallet of stuff to get my items only to find the whole side of the tank was shattered. Cost me $250 for fuel, $75 for the U- Haul and 9 hrs of driving including return for nothing... If I had a customer coming in from out of town who had been waiting for the tank I would have made sure it was all 100% before getting them to drive in. Thanks Big Als....

Sorry to hear that! As a good gesture, Big Al's should ship everything to you for free.

All the Big Al's in BC have not shutdown. They need to do something to retain customer loyalty.

halwake · #4 04-21-2013, 04:16 AM

I will speak to the equip manager tomorrow. Hopefully they offer something to mend fences. I was extremely disappointed in them today.

ckmullin · #5 04-21-2013, 06:59 AM

Sucks. They do need to mend. I would be at if they didn't ship for free...I'd demand a full refund. There is more way to skin a cat and more than one shop to buy hardware.

Myka · #6 04-21-2013, 07:01 PM

That's terrible! Next time, deal with Concept Aquariums!

madchild · #7 04-21-2013, 07:21 PM

Quote:

Originally Posted by Myka

That's terrible! Next time, deal with Concept Aquariums!

Truth

halwake · #8 04-24-2013, 01:40 AM

Okay Big Als got back to me. They ordered the new tank, 2 actually in case one is broken again. They asked me to keep my fuel reciepts and will subtract my cost to transport from the cost of the tank. Crappy having to make another 9 hour round trip but at least they made the effort to help me out with the cost after dropping the ball.

AquaticFinatic · #9 04-24-2013, 01:52 AM

Why not just get them to ship it to you direct? Would save your Time and trouble. No?

Myka · #10 04-24-2013, 01:57 AM

That's pretty good customer service I think.

Ship direct to you would be very expensive, and not likely an option.