LFS (Baseline Road by Home Depot) Sherwood Park

[paddyob]

So on a recommendation from a fellow reefer I try this LFS in Sherwood Park... on Baseline.

I was told to go as they have some great prices.

Soooo.... I go in and buy an RBTA as it was nice and priced good.


As they are trying to get it off the rock.... I am praising their good pricing on livestock. Then the manager (tall bald guy - as not to mention his name) says he does not "rape" his customers.

So he then says sorry... the anemone will not come off the rock.... at this point all he did was hang the rock upside down. He said if it does not come off under its own weight you have to buy the rock. This rock was like 5-6 pounds I am sure. I ask how much rock was and he says $10.99/pound and then claims it is the best price in town????????? I advised him that it is definitely not the best price and reference AI. Then he said all the other stores must have crappy rock cause he loses money.

I suggested massaging the base or using a low flow power head to remove it. He refused. I MUST MENTION I HAD PAID FOR THIS 5 HOURS EARLIER AND WAS IN TO PICK IT UP AFTER WORK. He said the only way to get them off is under their own weight. SO the rock... under water... upside down. Thats his only attempt. Then I ask him to try one of the other two... he refused.

I mentioned I have about 5 years (which is definitely enough time to learn a thing or two) and have seen it done many times. Then he gets arrogant and says to me

"I have more experience than you and if you want to stress an animal I dont want you as a customer." - WTF???????? Years does not equal knowledge.

He was very rude at this point and I had done nothing but praise his good pricing and mention I am going to come back.

He may have more years but he does not have experience. I am very unhappy about this experience as a first time in the store. He was ignorant and arrogant about his superior knowledge.

I will never return to his store... and If I can manage to find out who his boss is.... I would love to discuss this with him.



***CANREEF STAFF - if there is something in here I should edit, or is not allowed... please advise and I WILL EDIT. PEOPLE NEED TO KNOW ABOUT EXPERIENCES GOOD AND BAD... and they are not a sponsor on here.... also I won't print the name as I refuse to advertise for them.