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#1
07-30-2005, 11:00 PM
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Online vendor warranty
I have had a problem with a new Seio from a online vendor and was not sure how the shipping works in reguards for warranty. Do I have to pay to ship the item back at my expense? Would the vendor cover the return shipping? Just wanting to know what is expected.
Thanks 
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#2
07-30-2005, 11:36 PM
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Perhaps you should contact them and ask it might be easiest that way.
__________________
Christy's Reef Blog My 180 Build Every electronic component is shipped with smoke stored deep inside.... only a real genius can find a way to set it free.
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#4
07-31-2005, 04:31 AM
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usually you have to send the product directly to the manufacturer. you pay to ship it to them they ship it back for free.
__________________
Given sufficient thrust pigs will fly just fine. 90 Gallon LPS tank - Challice, Acans, Favia, Diplo and Zoos 125 Gallon SPS Coming Soon!
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#7
07-31-2005, 02:12 PM
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Quote:
__________________
Brad
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#8
08-02-2005, 06:10 AM
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As long as the vendor you bought it from is an authorised Rio dealer, you should have no problem. However it is not the vendors problem to cover shipping. The usual warranty on electronics is an over the counter exchange , ie: they will replace it with a new pump. Remember though that most manufacters do not cover impellers under warranty. If the vendor is not an authorised dealer and has bought it grey market , you may have no recource.
Good luck !
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