[Dearth]

Since I'm late to the party I won't add anything to help with your problem but will steer you for help

By all means please post any questions you have here we are more than willing to help

I see you are in Calgary there is a thriving SW community in the city many of our members are from there and are very helpful and may be able to talk to you in person or steer you to someone who can help

Sadly many pet stores that sell SW products often have staff that don't know much about SW luckily there are a few stores that deal specifically with SW and Calgary has a few that deal only or primarily with SW the locals there can direct you to those stores better than I could.

Hope this helps somewhat