simply put, I think our expectations from products and businesses is too much. We made a special order as well and came down from kamloops, not all fish were there... life sucks but I understand that everytime someone puts a fish on hold (probably half flake out) that they don't announce over the P.A. system, send out mass text messages to all their emploeyees (because there is a shift change I'm sure).
for how busy they are, how many people they have - I think we need to look at how well they actually do most of the time.
I can also understand if you've had consecutive bad experiences.... sometimes thats just how the dice roll!
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