I had a brief period of time where I was suffering on Shaw due to node saturation but since that was resolved it's been great. 15 years or so of good service except the occasional contractor who wasn't knowledgeable enough. I'm still on a BB100 package at a reasonable price so I won't touch it.
I've heard bad and good experiences on both sides with both providers and a lot of it has to do with where you specifically live and the type of gear you use. I've heard complaints that were aimed at the provider when really it was the cheap router, cable, etc. that the customer was using. I've also known people who got months of runarounds with no acceptable solution.
Not a fan of the 3 year contract stuff though, if the service was appreciably better you wouldn't need that. And yes I know it's usually to cover some sort of 'bonus' item.
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