Personally I think it depends largerly on your individual carrier. I mean, that guy that actually drives/walks the package to your door. I've had two or 3 different UPS carriers and the current one that I have had for the past 2 years has been EXCELLENT! He has predicted my schedule (which is I guess kind of freaky in itself), but he will (if he can) wait until I'm home from work and then attempt a delivery. Sometimes I will see him driving away from my house and then come back later. Plus he's really nice. Always striking up a short conversation.
On the flip side, a few years ago I had a bad UPS carrier that wasn't quite as nice.
Same goes for FedEX. I've had bad FedEx carriers and good ones. So, I guess I personally would not single out an entire company based the the experience of a good or bad carrier.
Yes, there is that issue of brokerage fees but they are there for a reason, agree or disagree. I don't like them either so I too try to avoid carriers that charge high brokerage fees (for cross border orders) whenever possible.
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