Quote:
Originally Posted by Aqua-Digital
This is Ecotechs policy not ours, they do not supply us with G1 to G3 kits, if they did I would be more than willing to help.
I did ask Ecotech again recently and it was the same response. I do understand the reasons though. The G1 had many variants and needs multiple parts, so for them to know what it needs for us to send you the parts without seeing it is very hard.
The upgrade option is there so it is feasible and easy, the unit just needs to go back to Ecotech. (which of course to some is not feasable or easy)
I could look into a rental program to get people by but then that just adds to the cost of getting the lamp upgraded.
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Yup, that is what I was told before. But it does not support your narrative of providing full support for Ecotech, and why you chose to only deal with premium manufacturers and suppliers. In light of that, perhaps you should tone down your promotion of some of these suppliers. Paying more does not always mean getting better service and support.
I can say that without hesitation, because even with my cheap Jebao, I was able to quickly get a replacement when I had a problem. Heck, even with the hated brand Coralife I got a quick replacement on a pump without having to even pay shipping. These are certainly a lot cheaper brands, but I don't seem to be getting any less service and support from them.