Quote:
Originally Posted by larrysy
I contacted Tunze. The rep said that it is a pump problem and needs a replacement, but he cannot do anything about it because he is based in the US and suggested I contact JL instead. This is a heads up in case you are considering Tunze products and you are in Canada.
I'll contact JL and see how good the customer service at JL is.
I considered autotopoff before but decided against it because it has to be shipped from the US. Another source is some onlne store based in Montreal but there is a minimum order for free shipping. I ordered at JL because of the sale earlier this month and the free shipping.
At this point, my workaround is to put it on a timer. When it goes on, the pump will deliver 3 seconds of water when the float switch is on. At least the pump wont run if the float switch is off (below water level).
|
You need to contact Xenia inc. and they have a page for tunze warranty you just simply fill out the info , it's very simple. They are the Canadian tunze distributors. this is what j and l will tell you as well unless they are going to replace it them selves which they may.
Fwiw all top offs can run into issues , but I've ran my tunze for about 3 yrs straight no replacement anything.
Hth
Cheers
Denny
Denny