Had a situation with UPS also, purchased a new set of Volkl RTM84 ski, from Calgary, dropped shipped from Ontario,
UPS damaged ths top of the ski, seller didn't to want assume liability, since I paid for the skis by Visa, Visa refunded the money
03/12/2014 11:15 A.M. Damage to package contents was reported. We will notify the sender. / We're investigating the damage claim.
03/12/2014 10:57 A.M. The receiver does not want the product and refused the delivery. / The package will be returned to the sender.
03/12/2014 10:56 A.M. Your package was damaged in transit. We will notify the sender with details. / All merchandise is being returned. UPS will notify the sender with details of the damage. Edmonton, AB, Canada
03/11/2014 1:44 P.M. Delivered Edmonton, AB, Canada
03/10/2014 11:05 A.M. We've scheduled an inspection of the damaged contents and packaging. We'll provide the sender with the result
I ordered a set of Volkl V-Werk RTM 84 from a store in Ontario, shipped via FedEX, no damaged to box or skis