I finally got the package today and they didn't even knock on my door. They just left it on my steps and left. The test kits seem ok, they weren't frozen but the microbacter was rock solid. The bottle was even distorted with a bulge on the side so when I brought it in the house, it started to thaw and I had to take off the cap or else it would blow.
I've paid rediculius brokerage fees billed to my by ups and long wait times and always given the run around when you call them. That was my last straw with them. Ill use a different shipping company if the company allows it or I'll just order from somewhere else.
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